Cancellation and returns
Herbal Dispensary wants you to be totally satisfied with your order but if you would like to cancel your order and return the products you must do so in writing (by email, fax or post) within 7 working days after receipt of the order, enclosing or attaching a copy of your order confirmation and your reasons for returning them.
Herbal Dispensary will confirm any cancellation by email and will repay to you the full cost of the product (excluding the cost of delivery) within 30 days after receipt of your cancellation. Goods must be returned to us at the following address: Herbal Dispensary, 4 Winston Court, Hoole, Chester, Cheshire CH2 3RY. We will not refund the costs of return postage to us unless the products are faulty.
You may not cancel your order if it is for:
(a) products that are made to your specifications or clearly personalised, such as prints on demand;
(b) products that cannot be returned are those liable to deteriorate or expire rapidly.
(c) products that have been opened/seal broken.
Comments and complaints